Frequently Asked Questions
Everything you need to know about our artisanal workshops and handcrafted goods.
How do I book a place at a Highgrove traditional craft event?
You can browse our upcoming events on the 'Workshops' page and book directly through our secure checkout. Once payment is confirmed, you will receive an e-ticket via email with full event details.
What is your return policy for physical craft products?
We offer a 30-day return policy for all physical goods. Items must be in their original, unused condition. Please note that custom-commissioned pieces are non-refundable unless they arrive damaged.
Do you offer international shipping for your handmade items?
Yes, we ship our traditional crafts worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the items.
Are the materials used in your workshops sustainably sourced?
Absolutely. Highgrove Traditional Crafts is committed to heritage conservation and environmental responsibility. We source our timber, wool, and clay from local, sustainable suppliers whenever possible.
Can I cancel or reschedule my event booking?
Cancellations made at least 14 days before the event date are eligible for a full refund. For late cancellations, we offer the option to transfer your ticket to a future workshop of the same value.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.